Terms and conditions

ORDERS

Orders may be placed at any time and date through our online shop.

A Shi collection representative will contact you via email to confirm the order.

Most items are made-to-order, and will be created with time schedule for your specific order. Most items estimated delivery time are 2-4 weeks.

All items will be shipped as soon as they are completed, We will notify you via email once the item is shipped along with its tracking information.

Keep in mind estimated delivery time is referred to working days only, orders placed in holiday season or any high volume time of the year,

may take longer than the usual.

A sales representative will notify in advance if timing is longer than usual.

Shi collection reserves the right to refuse sales or cancel orders placed by any customer if the site’s terms have been violated, or as otherwise, determined by the company.

For any specific questions regarding availability,

sizes, gems or anything else- please contact our customer service throw mail or phone.

REPAIRS

Quality is extremely important to us, if you have experienced the need for any repair,

or if your jewelry is damaged we would be happy to fix it for you within our 6 months warranty.

To initiate the repair process, please contact our customer service throw mail or phone and we will get back to you as quickly as possible.

Please attach your name, invoice, and a photo of the piece with the repair issue.

Shi collection will repair at no charge any breakage caused by manufacturer defects, within 6 months of receipt of purchase.

Repairs needed after this time frame, or caused by any misuse, will incur a repair charge and shipping, at the customer’s expense.

Repairs will be assessed on an individual and communicated process prior to the repair process beginning.

Shi collection will only accept repairs for items purchased on Shicollection.net.

In the event that the customer loses a stone from a jewelry, Shi collection will not be responsible for providing an alternative stone,

if the customer wishes to purchase a new stone from Shi collection the customer will receive a repair free of charge.

SECURE ORDERING

All online orders are protected with the highest SSL global standard.

The HTTPS letters in our URL along our encryption software’s indicates you are surfing and purchasing in a secure website.

Credit card purchases are as safe as PayPal checkout is.

You can also order any merchandise by phone or email, and we will process these orders through our safe net.

PRIVACY POLICY

Our amazing customer service is committed to the finest products as well as the security of your personal information.

We restrict any access to your nonpublic information to any staff member who is not a direct part of our manufacture and shipping process.

We use your information to process your order, transaction and shipping process, and to help us improve our service.

When purchasing a Shi collection item, you are to be added automatically to the company’s newsletter mailing list.

If you wish to unsubscribe, you could easily do so – when receiving the first email.

MATERIALS

We use in our jewelry the finest materials we can get.

All our stones are hand picked to ensure our final product to be impeccable. We use high quality,

high clarity stones, and only VSS-I white diamonds. We work with known foundry, and with 14k exquisite gold.

Every stone we supply is worthy of certificate, if the costumer request so, it can be managed in the fee of the Gemological institute.

COPYRIGHTS

All content in our website e.g. pictures, text, product information, web content and code,

is the property of Shi collection and is protected by international copyright laws.

You may print hard copies of pages from this site, for your own use only.

TRADEMARKS The logo, trade name and our products, may not to be used without our written permission.

Shi look’s good on Social media!